By receiving services at Valeriya Life Medical Spa (Valeriya Life), I acknowledge that I have read, understand, and agree to comply with the following practice policies and procedures, which are designed to ensure a safe, effective, and satisfying experience at our facility. Our commitment to client care and our practice policies help facilitate a smooth process from the outset.

Understanding Practice Policies

Treatment Consent

I understand that Valeriya Life Medical Spa operates under a medical license and provides elective aesthetic and cosmetic treatments tailored to meet individual needs. Our skilled professionals ensure that every service is performed voluntarily and for cosmetic enhancement only. Before receiving any service, I will be required to review and sign an informed consent specific to the procedure(s) selected, which informs me of the benefits, risks, and alternatives. I confirm that my decision to proceed with treatment is made freely, based on informed desires and thorough consultations with experienced staff members.

Understanding the practice policies is essential to ensure that every client is informed and comfortable with the procedures at Valeriya Life.

Payment Policy

I understand that full payment is required on the day of service. Valeriya Life ensures transparent pricing, which has been clearly explained to me prior to my appointment. Our facility accepts most major credit and debit cards, cash, and personal checks (Nebraska and Iowa residents only). Additionally, I understand that financing options are available through Cherry Payment Plans, which provide flexible payment solutions and are subject to third-party approval and terms. This allows clients to receive the treatments they desire while managing their budgets effectively.

All clients are encouraged to familiarize themselves with our practice policies to better navigate their treatment options.

Cancellation, Rescheduling, and No-Show Policy

I understand that appointments must be canceled or rescheduled at least 24 hours in advance to avoid unnecessary fees. Changes made less than 24 hours prior to the scheduled appointment time may result in a $25 late cancellation fee, which covers the administrative costs incurred. Furthermore, failure to appear for a scheduled appointment without prior notice may result in a $50 no-show fee. I understand that all cancellations and rescheduling requests must be made by phone or email to ensure proper record-keeping and client communication.

These practice policies are crucial in ensuring that all appointments run smoothly and efficiently.

Refund Policy for Services

I understand that completed services are non-refundable and non-transferable. If I choose to cancel any remaining sessions from a prepaid treatment plan, a refund for unused services may be issued to the original form of payment, minus any applicable fees. I understand that discounted package pricing is contingent upon completion of the full treatment package. If a package is not completed, any refund issued for unused sessions will be recalculated based on the full, non-discounted, single-treatment price, thus forfeiting the package discount. This policy encourages commitment to the treatment plan for optimal results and patient satisfaction.

I acknowledge that the practice policies regarding refunds are designed to maintain fairness and transparency for all clients.

Product Return Policy

If I am dissatisfied with a retail product purchased from Valeriya Life, I may request a return within 60 days of the purchase date by contacting Valeriya Life. I understand that returns may be denied if the product has been opened, used, or damaged, as we prioritize the health and safety of all clients. Prior to returning any product, I must contact Valeriya Life by email at contact@valeriya.life or by phone at (531) 777-2752 to obtain return authorization. Return shipping costs are the responsibility of the client. Additional details are outlined in the Valeriya Life Return & Refund Policy, ensuring clarity in our return processes.

Clients should be aware that adherence to the practice policies will facilitate a better experience overall.

Disclaimer of Results

I understand that all services provided by Valeriya Life are cosmetic in nature and intended for aesthetic enhancement only. It is important to note that individual results may vary based on numerous factors including skin type, individual health status, and adherence to post-treatment care. I acknowledge that no guarantees have been made regarding treatment outcomes, and I agree not to hold Valeriya Life Medical Spa, its owners, medical director, or staff liable for individual results or for my decision to pursue or discontinue treatment. Such understanding ensures a vital partnership between clients and practitioners aimed at achieving the best possible outcomes.

These practice policies are shared to ensure that all clients have a clear understanding of the services provided.

Photography for Treatment Assessment

I consent to the taking of clinical photographs before, during, and after treatment for the purpose of treatment planning, progress assessment, and medical documentation. I understand that these photographs will be used internally only to monitor and improve service delivery unless I provide separate written authorization for marketing or promotional use. This helps in showcasing the transformative results achieved at Valeriya Life while respecting client confidentiality and privacy.

Complying with the practice policies will contribute to the effectiveness of the treatment and overall satisfaction.

Privacy Acknowledgment

I acknowledge that I have reviewed the Valeriya Life Notice of Privacy Practices, which outlines how my personal and protected health information may be used and disclosed in accordance with applicable laws. Understanding these practices is crucial for safeguarding my privacy while receiving services, and I appreciate Valeriya Life's commitment to maintaining the confidentiality of my information. This acknowledgment reinforces the trust and transparency that is foundational to our relationship.

I understand that acknowledging these practice policies is vital for a trusting relationship between clients and the staff.

This acknowledgment of practice policies is essential for ensuring that all clients are informed and aware of the guidelines that govern their experience at Valeriya Life. By understanding and adhering to these practice policies, clients can help create a positive environment that fosters health, safety, and satisfaction. It is crucial for clients to engage openly with the staff about any concerns or questions regarding these practice policies to ensure clarity and mutual understanding.